Help & FAQs
Find answers to frequently asked questions about iS Clinical products, orders, shipping, returns, subscriptions, and professional care.
ORDERS & PAYMENT
Can I change or cancel my order after it has been placed?
Once an order has been placed, items cannot be added, removed, or modified. Cancellation requests may be accommodated if the order has not yet entered fulfillment. Please contact Customer Care as soon as possible for assistance.
Is there a limit to how many products I can purchase?
Certain products or orders may be subject to purchase limits. Any applicable restrictions will be communicated during the shopping or checkout experience.
What payment methods do you accept?
Available payment methods are displayed during checkout. Your payment information is securely processed through our checkout.
When will I be charged for my order?
Your payment will be processed when you complete your purchase.
Where can I view my order history?
Sign in to your iS Clinical account to view your current and previous orders.
SHIPPING & DELIVERY
How much is shipping?
Standard Shipping is $9.95 within the 48 contiguous United States. Orders over $200, based on subtotal before taxes and discounts, receive complimentary Standard Shipping.
Priority and Express shipping options are also available.
For current rates, delivery estimates, restrictions, and complete details, please view our Shipping Policy.
When will my order arrive?
Delivery timing depends on the shipping method selected at checkout and begins after your order has been processed.
Once your order ships, you will receive a confirmation email with tracking information. Please view our Shipping Policy for current delivery estimates and additional details.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking information. You can also view your order status by signing in to your iS Clinical account.
Where does iS Clinical ship?
Online orders are currently available for delivery within the 48 contiguous United States. We do not currently ship internationally or to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or U.S. territories.
Please view our Shipping Policy for complete shipping restrictions.
RETURNS & EXCHANGES
What is your return policy?
Eligible products purchased directly from isclinical.com may be returned within 30 days of purchase, subject to our return eligibility requirements.
Products purchased from an authorized skincare professional, retailer, or third-party website must be returned to the original place of purchase.
Please review our Return & Exchange Policy for complete details and exclusions.
How do I start a return or exchange?
Please contact our Customer Care team with your order number and reason for the return or exchange. If your return is eligible, our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
Please visit our Return & Exchange Policy for complete instructions.
What should I do if my order arrives damaged or incorrect?
Please contact Customer Care within 10 business days of receiving your order. Keep the product and original packaging so our team can assist you.
SUBSCRIPTIONS
How do iS Clinical subscriptions work?
Subscriptions offer a convenient way to receive eligible iS Clinical products automatically on a recurring schedule. Available subscription options are shown on eligible product pages.
How do I manage my subscription?
Sign in to your iS Clinical account to view and manage your active subscriptions.
Can I change or skip a subscription shipment?
Available subscription management options can be accessed through your account. We recommend making any changes before your next scheduled order is processed.
How do I cancel a subscription?
Sign in to your account to manage or cancel your subscription before your next scheduled order is processed. If you need assistance, please contact Customer Care.
PROFESSIONAL CARE
How can I find an iS Clinical skincare professional?
Use our Find a Professional locator to discover an authorized iS Clinical skincare professional near you.
Why should I consult an iS Clinical skincare professional?
A skincare professional can assess your individual skin type, concerns, and goals and recommend products, a personalized at-home regimen, and professional treatments appropriate for your skin.
NEED MORE HELP?
Can’t find the answer you’re looking for? Our Customer Care team is happy to help with questions about orders, shipping, returns, subscriptions, or your online account.