Shipping Policy

FREE SHIPPING ON ORDERS $200+*

Enjoy free Standard Shipping on all orders over $200 (subtotal before taxes and discounts) shipped within the 48 contiguous United States.

This offer applies to standard ground shipping only and may change without prior notice.

 

U.S. SHIPPING OPTIONS

 

 Shipping Method Delivery Estimate Rate
Standard 3–7 Business Days $9.95
2-Day 2 Business Days $19.95
Next Day 1 Business Day $29.95

 

Delivery estimates include order processing time.

 

GENERAL SHIPPING INFORMATION

  • Processing Time: Orders are typically processed within 1–2 business days. Orders placed after 11:00 AM PT on Friday will ship the following Monday.

  • Business Days: We ship Monday through Friday only. Orders are not processed on weekends or U.S. federal holidays.

  • Delivery Restrictions:

    • We are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or the following locations: Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, Palau, Northern Mariana Islands, Marshall Islands, Micronesia, and American Samoa.

    • International shipping is not available at this time.

  • Shipping Conditions: Delivery times are subject to UPS on-time performance and may be affected by external factors such as severe weather, natural disasters, or carrier delays.

  • Order Verification: For your protection, iS Clinical may contact you to verify your order or shipping address. This may cause a slight delay in dispatch.

  • Lost or Stolen Packages: iS Clinical is not responsible for packages that are lost or stolen after confirmed delivery.

  • Taxes: Sales tax is calculated based on your shipping destination and displayed during checkout.

ORDER TRACKING & DELIVERY

  • Once your order has shipped, you will receive an email confirmation with your UPS tracking number.

  • You can also view the status of your order by logging into your account here.

  • Orders containing both in-stock and backordered items will be shipped separately. In-stock items will ship first.

  • Once an order is placed, we are unable to add, remove, or modify items to ensure accuracy in our fulfillment system.

  • Order Cancellations: Cancellation requests may be accommodated prior to fulfillment. Please see our Return Policy for more details.