Shipping Policy

COMPLIMENTARY SHIPPING ON ORDERS $200+*

Enjoy complimentary UPS® Ground Shipping on all orders over $200 (pre-tax) shipped within the 48 contiguous United States.

This offer applies to standard ground shipping only and may change without prior notice.

 

U.S. SHIPPING OPTIONS

 

Shipping Method Delivery Estimate Rate
UPS® Ground 3–7 business days $9.95
UPS 2nd Day Air® 2 business days $19.95
UPS Next Day Air® 1 business day $29.95

 

Delivery estimates include order processing time.

 

GENERAL SHIPPING INFORMATION

  • Processing Time: Orders are typically processed within 1–2 business days. Orders placed after 11:00 AM PT on Friday will ship the following Monday.

  • Business Days: We ship Monday through Friday only. Orders are not processed on weekends or U.S. federal holidays.

  • Delivery Restrictions:

    • We are unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or the following locations: Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, Palau, Northern Mariana Islands, Marshall Islands, Micronesia, and American Samoa.

    • International shipping is not available at this time.

  • Shipping Conditions: Delivery times are subject to UPS on-time performance and may be affected by external factors such as severe weather, natural disasters, or carrier delays.

  • Order Verification: For your protection, iS CLINICAL may contact you to verify your order or shipping address. This may cause a slight delay in dispatch.

  • Lost or Stolen Packages: iS CLINICAL is not responsible for packages that are lost or stolen after confirmed delivery.

  • Taxes: Sales tax is calculated based on your shipping destination and displayed during checkout.

ORDER TRACKING & DELIVERY

  • Once your order has shipped, you will receive an email confirmation with your UPS tracking number.

  • You can also view the status of your order by logging into your account here.

  • Orders containing both in-stock and backordered items will be shipped separately. In-stock items will ship first.

  • Once an order is placed, we are unable to add, remove, or modify items to ensure accuracy in our fulfillment system.

  • Order Cancellations: Cancellation requests may be accommodated prior to fulfillment. Please see our Return Policy for more details.